Q: Can I have parcels delivered to my caravan or to site?
A. All parcels are delivered to the office, and it is for members to collect. If you have a larger delivery (furniture), please advise the office and with your permission we will give them the key to deliver to your caravan.
Q: Do maintenance staff work at weekends?
A. No and are only available on a callout basis for emergencies.
Q: What day are gas bottles delivered?
A. They are delivered on a Friday and must be booked/paid for in advance.
Q: If I book a drain down, will my caravan be turned on at the start of the next season?
A. No, it is for members to turn on the water, gas and electricity. If you have any problems, please contact the office.
Q: Can I put rubbish in the skip?
A. Yes, but please don’t bring your rubbish from home (you would be surprised!). Fridges, freezers, mattresses and upholstered items incur a charge. Key and charges are available from the office.
Q: Who can use the defibrillators?
A. In an emergency, call 999 and give them the “3 words” on the defibrillator box. They will then proceed with instructions on how to use it.
Q: What safety equipment do I need in my caravan?
A. Each caravan must have a fire extinguisher, a fire blanket, a smoke alarm and 2 carbon monoxide alarms. These items can be purchased from the office.
Q: Do we have a gas engineer on site?
A. No, and all our gas work is outsourced. We will arrange an annual gas safety check unless you advise the office not to. There is a list of local Gas Safe engineers in the office, who you can contact regarding boiler service etc.
Q: How do I purchase a new caravan?
A. New caravans are purchased through the office. Please speak to the office for details and costs.
Q: How can I upgrade my caravan?
A. Members can go on the Upgrade List and will be notified when a caravan is available on site. However, existing members are also able to bring a second-hand caravan on site – please speak to the office for details and costs.
Q: What is process for me to sell my caravan and leave site?
A. Please speak to the office for details and costs.
Q: Are dogs allowed on site?
A. Members dogs and regularly visiting dogs (family members) can be registered at the office. Visitors’ dogs must be listed when the visitor signs in at the office.
Q: Do dogs have to be kept on a lead?
A. Yes, at all times. Unless in your caravan or on your decking.
Q: Can I have decking on my caravan?
A. Yes, but all decking installations must comply with our conditions of licence and be signed off by the office. Purchases are made by the member direct to the decking company.
Q: Can I gift my share and caravan to my child or grandchild?
A. You can gift your caravan but not your share. Your share can only be bequeathed in your will. However, you can gift your caravan and the new member would have to pay the current family member joining fee to receive a share. Please ask the office for further details.
Q. What is the procedure for family members or friends to use my caravan?
A. If they are listed on your member details and their car has a BCBC sticker, then there is no need for them to sign in at the office. If they are not listed, then they will need to sign in at the office and will be given a temporary pass to keep in the car.
Q: What is the procedure for day visitors?
A. Day visitors do not have to register at the office and are the responsibility of the member they are visiting.
